Accessibility Statement

Last Updated: March 1, 2023

Axyz is committed to providing digital accessibility to everyone.

We are continuously working to improve accessibility by testing Axyz websites compatibility with various assistive technologies. We take your feedback seriously and strive to provide assistance to ensure websites powered by Axyz are accessible.

For an optimized experience, we recommend using the following screen reader for the following browsers:

For iOS mobile: VoiceOver

For Android mobile: TalkBack

For Safari on Mac: VoiceOver

For Chrome on Mac: VoiceOver

For Internet Explorer on Windows: JAWS

For Firefox on Windows: NVDA

If you are a user with a visual impairment or other disability and would like to send us feedback about our websites and/or suggestions on how to improve our accessibility, contact us and provide specific details regarding your accessibility issue or suggestions.

By Mail

Axyz Technologies Inc.

66 Franklin St

Suite 300

Oakland, CA 94607

By Email

accessibility@axyzshops.com

*Important* Do not email us personally identifiable information for security reasons. If you need to include such information in your communication, please call or mail us.

By Toll-Free Phone

(866) 545-2999

Our Customer Care team is available Monday through Friday from 9am to 5pm and Saturday - Sunday 9am - 12pm (Pacific Standard Time).

Accessibility Statement

By Mail

By Email

By Toll-Free Phone

WHAT IS A POV SHOP? HOW DOES THIS WORK?

WHO AM I BUYING FROM IN A POV SHOP?

DO CREATORS GET PAID TO PROMOTE THESE POV SHOPS?

HOW CAN I FIND MORE OF THESE POV SHOPS?

How is Axyz related to POV Shops?

HOW ARE BRANDS SELECTED FOR A POV SHOP?

HOW DOES A POV SHOP SUPPORT THESE BRANDS?

HOW DO YOU DISTRIBUTE THE 10% OF NET PROFITS FROM SALES?

HOW DO I SUPPORT THESE BRANDS?

CAN I SUGGEST A BRAND OR PRODUCT?

WHO ARE YOUR POV SHOP PARTNERS?

WHAT DO YOU MEAN BY ALLYSHIP?

HOW CAN I FIND OUT ABOUT BEING A CREATOR PARTNER FOR A POV SHOP?

Each brand ships directly to you

You may buy products from multiple Brands in one order at checkout. Your order, contact and shipping information is shared with the applicable Brand to process your order. Each Brand ships separately and directly to you. Axyz never holds inventory or ships products to you.

Order and Shipping Confirmations

You will receive an email confirmation once your order has been successfully placed in one of our Axyz Shops. The sender of the order confirmation email will reflect the name of the shop through which you placed your order. Please remember to check both your Inbox and Spam folders.

Limited U.S. Shipping only

We currently allow shipping only to the “Contiguous U.S.” meaning the 48 continental U.S. states, including Washington, DC. All orders must be placed within the U.S. with a delivery address containing a U.S. zip code. We do not ship to P.O. Boxes / APO / FPO addresses.

At this time, we do not offer shipping to Customers in Alaska, Hawaii, Puerto Rico, other U.S. Territories or internationally.

$3.95 Standard Shipping

Standard shipping costs $3.95 for each Brand order within the Contiguous U.S. unless you qualify for free shipping.

No expedited shipping is available at this time.

Minimum Order for Free Shipping

Return & Refund Policy

Returns at Your Own Risk. If you return any item, you must make sure that it is adequately packaged. Any item damaged or lost in transit back to the Brand will not be eligible for a refund. Any claims for damage or loss is your responsibility to handle with the carrier.

No Exchanges or Credits. Since Brands and products appearing in certain Axyz Shops continue to change and products are sold during a limited duration and may sell out, we do not allow exchanges of any kind. Neither Axyz nor the Brands provide store credit.

Return Instructions.

If the item you wish to return is eligible under the Axyz return policy, please review these steps:

Our team will review your return request, which will be approved or not approved, as promptly as possible. In some cases, our customer care team may reach out to you if more information is needed.

Sending your item back with original packing slip to the Brand:

Full Refunds. If the item you received was damaged or faulty and a replacement item was out of stock or unavailable to be shipped to you, you will be provided a full refund of your purchase price (including tax and shipping).

Return Processing Fees. You will be responsible for an $8 return processing / restocking fee and the cost of the return shipping (using our pre-paid return label or QR code) for each returned item.

Calculating Partial Refund. Your partial refund will be in the amount of the purchase price plus taxes (if applicable), less the return processing fee / restocking fee and return shipping cost for each item. No original shipping fee will be refunded.

Tracking My Order

Because each Brand ships directly and separately to you, we have enabled easy tracking of multiple shipments.

Tracking Link. Check your order confirmation emails for a tracking link for your order. You can also look up your order here orders.pov.shop using your order number and email or zip code (note, if using zip code remember to use the exact 5 or 9 digits as shown on your order confirmation).

View Order Page. Once any item has been shipped by a Brand, your View Order detail page will display: (i) number of packages being delivered under your order; (ii) estimated delivery date for each item; and (iii) up-to-date tracking information from the shipping carriers.

Email & SMS Notifications. You will receive email updates upon certain shipment status changes as well as any delay by the carriers. You can opt in to receive an SMS notification for a final delivery message.

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